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11/01 Varshini
HR Recruiter at Vakilsearch

Views:8 Applications:3 Rec. Actions:Recruiter Actions:0

Uber9 Business Process Services - Officer - Customer Relationship (0-2 yrs)

Chennai Job Code: 307694

Responsibilities and Accountabilities :

- Be the SPOC across services for a customer.

- Update ticket/sub milestone status for all services within customer entity.

- Manage : Customer interaction & escalations.

- Ensure timely and accurate response to the customer.

- Handhold customer in the first few days of the service starting.

- Talk to customer: regular intervals and maintain open channel.

- Send weekly, daily updates on Service progress.

- For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.

- Establish customer 'hotline' in case of urgency and issues apart from delivery executives.

- Touch base on escalations and liaise with departments towards earliest closure.

- Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.

- Excellent ability in analyzing the opportunity for cross-selling and up selling

Skill Set & Personality Traits required :

- Excellent client handling skills.

- Dynamic and energetic individual.

- Ready to take up challenging tasks with a go - getter attitude.

- Excellent communication skills.

- Problem solving ability with a good presence of mind.

- Excellent Communication in English and Hindi is mandatory

- Freshers preferable

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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