Job Description - Sales Associate

About the Company

TyresnMore.com (TnM) is India's 1st Doorstep Tyres delivery and Fitment ecommerce platform. It has a highly experienced leadership team from relevant industry and also has been backed up lead investors.

We are looking for a Sales Associate that will be the liaison between our company and its current and potential customers. If you have the desired skillset and attitude to work in fast paced startup scenario, and ready to join at early stage of growth, send in your CV.

We currently operate through our e-commerce platform tyresnmore.com

Current Need:

Position: Sales Associate

Location: New Delhi

Compensation: Industry Standards

Responsibilities

- Manage large amounts of inbound and outbound calls in a timely manner

- Identify customers- needs, clarify information, research every issue and provide solutions and/or alternatives

- Process order information; schedule appointments

- Seize opportunities to upsell products when they arise

- Keep records of all conversations in our call center database in a comprehensible way

- Providing customers with the organization's service and product information.

- Processing orders, and queries requested by the customers.

- Following up complicated customer calls where required.

- Completing call notes and call reports as necessary and updating them in timely manner

- Recording details of comments, inquiries, complaints, and actions taken.

- Managing administration, communicating and coordinating with internal departments.

- Generate customer interest in the services or products offered by the company.

- Coordinate with the dispatch team to send products or provide services on time to customers.

- Other duties as assigned.

Requirements

- 2 -3 Years of relevant experience in in sales, marketing, or customer service roles

- Ability to multi-task, set priorities and manage time effectively

- Proficient with computers and software such as Microsoft Office

- Knowledge of Multiple Languages- Tamil, Kannada, Hindi and English

- Excellent written and verbal communication abilities and interpersonal skills

- Customer focus and adaptability to different personality types

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