TruckSathi - Executive - Application Support (1-2 yrs)
- Provide product support to customers via the telephone and/or Internet (e.g., instant message, email).
- Assess the nature of product or service issues and resolves support problems.
- Maintain a log of product issues and conveys customer feedback to product development staff.
- Interact with customers to help troubleshoot and resolve complex product problems or issues.
- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
- Track and document inbound support requests and ensure proper notation of customer problems or issues.
- Document problems and solutions to training lower-level support on how to properly address customer or product problems.
- Communicate with the product development department to improve on the current design or to identify possible problems with the design.
- Stay abreast of current technology in products, design changes, and new products offered.
- May travel to the client site in order to resolve complex customer and product issues.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
