- Assess the nature of product or service issues and resolves support problems..

- Interact with customers to help troubleshoot and resolve complex product problems or issues.

- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.

- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

- Leading ongoing reviews of business processes and developing optimization strategies

- Documenting and communicating the results of your efforts.

- Perform gap analysis, and identification of any areas for improvement within existing procedures, methods and business processes

Perform Gap-Fit analysis : 

- Prototype potential solutions for business process re-design, provide trade-off information and suggest recommended course(s) of action

- Develop functional and technical specifications for delivering new and maintaining existing business applications.

- Act as a subject matter expert with regards to business needs and application design related activities. This may include leading configuration and design reviews within a project team .

- Should act as the liaison between the client business units and IT and lead the Business Requirements Gathering process to elicit the true needs of the client

- Interact with other IT functional units to clarify and build applications that meet a business units objectives

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.