Job Description:

- End to End Business Responsibility

- P&L responsibility

- Business Development responsibility

- leading or supervising a team of customer service staff;

- providing help and advice to customers using our organisation's products or services;

- communicating courteously with customers by telephone, email, letter and face to face;

- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

- handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;

- issuing refunds or compensation to customers;

- keeping accurate records of discussions or correspondence with customers;

- analysing statistics or other data to determine the level of customer service our organisation is providing;

- producing written information for customers, often - involving use of computer packages/software;

- writing reports analysing the customer service that our organisation provides;

- developing feedback or complaints procedures for customers to use;

- improving customer service procedures, policies and standards for our organisation or department;

- meeting with Senior Managers to discuss possible improvements to customer service;

- being involved in staff recruitment;

- training staff to deliver a high standard of customer service;

- leading or supervising a team of customer service staff;

- learning about our organisation's products or services and keeping up to date with changes;

Skills Required:

You will need to show:

- communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;

- listening skills, to understand exactly what customers require;

- problem-solving skills;

- confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;

- motivational skills and an ability to supervise and lead a team of customer service assistants;

- creative thinking, to be able to come up with new ideas to improve customer service standards;

- an ability to work well under pressure;

- organisational and planning skills to develop customer services policies;

- good personal presentation, especially when working with customers face to face;

- a commitment to improve your own customer service skills on an ongoing basis.

Salary

3 L to 6 L Per Annum

20% to 30% Hike from your Previous CTC

Qualification: UG / PG Any Graduate

Experience: 2 to 5 Years Experience in Tourism and Travel Industry

Working hours: 9 AM to 6 PM / 12 PM to 9 PM

Contact for more details

Contact: 8056938216

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