Tripeur - Assistant Manager - Customer Success (1-2 yrs)
Deliverables:
- Should be proactive with customer engagement
- Should drive customer goal achievement in terms of happiness, retention, and revenue
- Monitor and drive customer value from product
- Have a long-term perspective on the customer and revenue from them
- Monitor, manage and drive organic revenue generation
- Maintain cross team effort between Sales, Support, Service and Product
Qualities :
- Strong organisational and presentation skills
- Relationship building acumen
- Trust building capability
- Empathy
- Travel industry knowledge
- Leadership skills
Responsibilities :
- Function as relationship manager to expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction.
- Monitor and record success milestones with each customer eg (financial, like exceeding their targeted monthly revenues thanks to your product or a smaller personal success, like realizing your product saves them time.) and maintain high customer contact.
- Pick up where sales left and become the customer's mentors. Main goal is to get them started as fast as possible and monitor their satisfaction as they grow.
- Oversee onboarding and train to provide technical support and training if necessary
- Ensure that the customer is consistently using the product
- Monitor issues affecting customers to predict a possible churn while managing overall health of the customer
- Insight into product upgrades and futures releases
- Consolidate product feature releases based on unified customer requirements and sense the insights into quality and work closely with product team
- Upsell organic sales opportunities and drive short and long term sales opportunity with existing customers
- Ensure open line of communication with the customers
- Create interest and facilitate demo and training for new features
Qualification :
- Engineering and fulltime MBA with 1 to 2 years of work experience
- Certified analytical and presentation skills
- Exposure to travel business through work/internship experience with Travel management, Online Travel or Travel Technology company.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
