HR at Trinity Health Tech
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Trinity Healthtech - Assistant Service Manager (4-10 yrs)
Immediate Openings With Trinity Health Tech For Assistant Service Manager
At Trinity we ensure - Rapid Growth Opportunities - Positive Work Culture - Sound Work Policies - Professional Respect
Job Location - Mumbai
Designation: Assistant Service Manager
Reporting into Sales Head
Location& Vacant Positions Mumbai - 1 Position
Years of experience required Min - 4 years
Max -8 years
JD of Service Head
Job Summary:
- Responsible to manage day-to-day operations and ensure all the cases related to breakdown are closed within the TAT (Turn around Time)
- Responsible to manage and improve the NPS (Net Promoter Score)
- Responsible to reduce the cost of service brake-down and achieve revenue target through spare part and contract sales
KEY ACCOUNTABILITIES :
- To ensure optimal productivity and efficiency for service engineers
- To manage Revenue &Cost (Spare part, contract sales, breakdown management, Service Repair & Maintenance Process)
- To generate revenue through AMC/ASC/Spares sale/Paid Calls
- To manage and maximizerevenue through spare part and contract sales
- To manage and minimize costs for Service / Repair work through breakdown management
- To delegate the breakdown calls across the country to engineers
- To manage Installation/Complaints/Preventive Maintenance
- To manage AMC/ASC/Survey/Invoice/Payment Visits
- To manage and improve the NPS (Net Promoter Score)
- To plan and upgrade the team through rigours training
- Responsible for Spare part inventory.
- To maintain contract sales profitability.
- To order spare parts in warranty claims.
- Answers technical questions about problems, warranties, services, and repairs.
BEHAVIORAL COMPETENCIES :
- Communication Skills (Oral + Written)
- Excellent leadership and people management skills
- Analytical Skills
- Fluent English speaking
- Team Player
- Quick Learning Abilities,
- Progressive Nature
- Relationship Management
Industry: Elevators, Air conditioning, Automobile
Functional Area: Service, Delivery, Fitness
Education: Btech, Mtech, BE
Salary: Depends upon the last drawn
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