About Us :

- Remote Cardiac diagnosis is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Tricog is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately. This was a Journey that began in 2014 by founder, Dr. Charit Bhograj - an Interventional Cardiologist. Dr. Zainul Charbiwala and Dr. Udayan Dasgupta joined as co-founders shortly after.

- Tricog Health started its operations in 2014 with the vision to become the world's most trusted solution to predict, detect and manage heart disease. In 2022 we achieved a remarkable milestone of impacting 10 million lives globally with our remote solutions.

- Tricog operates in multiple geographies with a strong foothold in India, South East Asia and Africa, to name a few. Our product has been used by 5,000+ hospitals and clinics and has successfully saved over 350,000 lives. We have partnered with four state governments to run their state-wide STEMI programs covering 150+ million Indians through the public healthcare system.

- Tricog has two flagship products - InstaECG and InstaECHO. They stand on three strong pillars - The hardware, the platform and the service. We cater to hospitals, clinics, diagnostic centers, state governments and the pharmaceutical industry.

- Want to know more about us? Check out our introductory video on YouTube: Introduction to Tricog Health. Please visit https://www.tricog.com/ for more information.

About the Role of "Customer Relationship Executive"

As a Customer Relationship Executive at Tricog Health, you will play a pivotal role in ensuring our clients receive exceptional service and support throughout their journey with our solutions. Your primary focus will be on building and maintaining strong relationships with our valued customers, understanding their needs, addressing their concerns, and fostering their success with our products.

Job Title

Roles and Responsibilities

Responsibilities:

Client Relationship Management : Develop and nurture long-term relationships with assigned clients, serving as their primary point of contact for all service-related matters.

Onboarding and Training : Guide new clients through the onboarding process, ensuring a seamless transition onto our platform. Provide comprehensive training to ensure clients are equipped to utilize the software effectively.

Customer Support : Proactively address client inquiries, troubleshoot issues, and provide prompt solutions to ensure client satisfaction. Collaborate with the technical support team to resolve complex technical challenges.

Product Expertise : Develop an in-depth understanding of our products & offerings, staying updated on new features and enhancements. Articulate product benefits and capabilities to clients, aligning them with their unique needs.

Feedback Collection : Act as the voice of the customer within the organization. Gather feedback on software functionality and client needs, conveying insights to the product development team for continuous improvement.

Renewals and Upsells : Collaborate with the sales team to identify upselling and cross-selling opportunities. Renew client contracts by demonstrating the value and ROI of our solutions.

Client Success Advocacy : Serve as a client advocate within the organization, conveying customer feedback and requirements to influence product roadmap decisions.

Metrics and Reporting : Maintain accurate records of client interactions and ensure timely reporting of customer-related metrics. Monitor customer health indicators and take proactive measures to prevent churn.

Requirements :

Educational Background: Bachelor's degree in a relevant field.

Experience : 4 years of experience in customer relationship management or customer support roles, preferably in a SAAS or technology-focused environment.

Healthcare Domain: Familiarity with healthcare industry practices and terminology is a plus.

Communication Skills : Excellent verbal and written communication skills in English. Ability to convey complex technical information clearly and concisely.

Problem-Solving : Strong analytical and problem-solving abilities to address client challenges effectively.

Empathy : Demonstrated ability to empathize with client concerns and provide empathetic support.

Tech-Savviness : Comfortable with technology and proficient in using CRM systems and communication tools.

Time Management : Excellent time management skills to handle multiple client interactions and tasks simultaneously.

Collaboration : Ability to collaborate with cross-functional teams, including technical support, sales, and product development.

Location : Based in Bangalore or willing to relocate.

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