Customer Success - Intern at Tricog Health Services
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Tricog Health - Executive - Customer Support (0-5 yrs)
Job Description:
- To address customer issues and resolve them in a timely and efficient manner.
- Interact with customers on a variety of channels such as phone, email and ensure that all customer concerns are being dealt with immediately..
- Take ownership of customer issues.
- Escalate unresolved issues to the appropriate internal teams.
- Collect prompt and accurate feedback from customers.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, and calling data.
- Follow communication procedures, guidelines and policies.
Requirements :
- Qualification : Minimum of graduation in any field.
- Experience : 0 to 5 years.
- Language Preference : English, Hindi, Kannada and any other regional language.
- Willing to work on rotational & night shift.
- Excellent interpersonal and written and oral communication skills.
- Ability to work and support the team.
- Computer proficiency.
- Knowledge of conflict resolution techniques is preferable.
- Telephonies etiquettes.
- Ability to multitask, prioritize, and manage time effectively.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
