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16/12 Aditi
Founder at Trelish Foods & Beverages Pvt Ltd

Views:19 Applications:5 Rec. Actions:Recruiter Actions:0

Trelish - Executive - Customer Service (1-3 yrs)

Pune Job Code: 248778

Roles and Responsibility

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

- Attainted the phone calls of customers and staff.

- Sending a work data to the seniors.

Requirements:

- A bachelor's degree in administration or a related field.

- A minimum of 1 years experience.

- Excellent interpersonal and written and oral communication skills.

- Ability to lead a team.

- Computer skills.

- Knowledge of mediation and conflict resolution techniques is preferable.

- Knowledge of Word, Excel, PPT, Typing.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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