Roles & Responsibilities :

- To handle customer operations for the Project Allotted and responsible for timely service delivery & quality as per the commitment.

- Able to handle the project independently the entire CRM process (from post sales to handling over)

- Should have entire CRM end to end experience right from sending welcome letter, demand letter, payment collection, follow up, convincing/negotiating with the customer.

- Able to explain all the necessary details about the project/product and process.

- Able to solve any issues pertaining to CRM.

- Able to achieve the month on month collections as per the commitment.

- Ensure Customer delight, delivery of KPIs, delivery of compliance requirements.

- Demonstrated excellence in ensuring maximum customer satisfaction by providing them with pre / post technical service assistance.

- Ensure all the necessary data is fed on real time basis in ERP and ensure Daily Report sent every day.

- Maintaining cordial relationship with Sales, Home Loan, Registration and other departments

- Adaptive to highly demanding work environment

- The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.

- IT Skills

- ERP, MS Office

Behavioral Competencies :

Excellent Communication, Result Oriented, Problem Solving, Team work, Interpersonal Skills, Self-Motivation, etc.

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