Senior Manager - Talent Acquisition at Travelyaari.com
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Travelyaari - Manager - Business Development (3-6 yrs)
- Lead and Manage Logistics Solutions for the organization
- Own overall P&L responsibility of the operations
- Develop a long-term strategic plan- Customer Acquisition strategy, Marketing and Branding strategy, Platform strategy, Operating Model and Supply Chain Management
- Business Development - Develop new business models, partnerships, other commercial agreements with Corporate customers to expand the footprint and grow business qualitatively and quantitatively across India
- Develop new operating models, partnerships and drive efficient operations
- Engage with vendors, suppliers, drivers, and various other stakeholders to design, develop innovative engagement models
- Sustain and improve customer satisfaction of riders, as well as Corporate Clients
- Set up a very responsive customer relations process with a long-term view of developing a friction-free commuter experience through product/service enhancements
- Drive internal processes/operations focused on customer empathy and delivering superior customer experience
- Propel tactical and strategic campaigns for customer acquisition and retention
- Drive innovation in the organization to constantly deliver and improve KPIs
- Responsible for new sub-products and new sales channels for expanding the business
- Team management and people development
- Guide, inspire, and develop the capability of resources in the team to help with the expanding business with great service quality
- Set up a nimble template, and organization structure for expansion of operations
- Work with cross-functional stakeholders, locally and globally, to drive platform strategy, customer experience, business outcome
- Steer pilots, studies, and experimentation as appropriate to deliver required business outcome including continuous innovation
Minimum Qualification :
- MBA graduate with at least 3+ years of experience, of which at least 2 years in New Age Logistics or Mobility technology organizations with a solid understanding of the logistics sector
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