Job Duties and Responsibilities:

- Manage a team of 30 to 40 agents for effective sales

- Organise and coordinate all Call Centre operations, ensuring all the company's policies and procedures are adhered to

- Develop a strong customer service, sales and revenue oriented culture, and foster a performance oriented environment in the Call Centres;

- Develop and execute strategic plan to accomplish significant improvements in sales and customer service and operations through the call centre channel;-

- Collaborates with the agents team to enhance processes, systems, procedures, and methods to improve overall sales quality within Direct Sales

- Oversees the process of needs analysis in order to promote and refine effective operations within and between department

- Engages in the typical responsibilities of a manager requiring planning, evaluating, organizing, integrating and controlling; is responsible for supervision of the group involving staffing, conducting performance appraisals, training and developing subordinates, promotions, salary increases, termination, and disciplinary action

Other duties as required - This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

- People Management

- Inspiring each and every team member to perform and produce their best.

- Determined the duties and responsibilities of individuals in a team.

Skills, Experience, and Requirements:

- Bachelor's degree from four year college or university; 4+ years of experience; or equivalent combination of education and experience.

- Exceptional sales, customer service, and communication skills;

- Forward thinking with an ability to develop creative strategic solutions to issues;

- Ability to write reports, present information and respond to questions from managers/customers/general public

- Advanced computer and data entry skills including use of the web, Windows and Microsoft Office.

- Ability to apply mathematical operations to frequency distribution, determination of test reliability/validity, variance, correlation, sampling, and factor analysis.

- Ability to define problems, collect data, establish facts, and draw valid conclusion.

- Only male candidates can apply.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.