People Operations Associate at Travclan
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TravClan - Relationship Manager - Sales (0-4 yrs)
What we are looking for :
Roles & Responsibilities :
1. The sole point of contact in building and managing a highly engaged community of business entrepreneurs/agents.
2. Educating members about TravClan and managing 100-200 business accounts.
3. Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
4. Healthy retention of agents while growing the volume of Agent's business through TravClan
5. Ensuring customer delight while managing Agent's grievances related to payments, services, products, etc.
6. Effectively managing feedback and escalations from customers and vendors.
7. Hosting country-wide offline and online events & meet ups of members from time to time.
Desired Candidate Profile :
- Ethical, hardworking, and 'passionate about startups' mindset
- Disciplined & Process Oriented
- Strong Negotiation skills
- Presence of Mind
- Prior Sales/Account Management Experience
- Prior Startup/Travel experience preferred
- Good understanding of different business verticals
- Willing to learn more
Check if you fit in the role :
You Must :
- Love Challenges
- Enjoy the thrill of closing sales
- Be comfortable with targets
- Enjoy speaking to clients on call
You Can :
- Perform consistently
- Hustle, Hustle, Hustle
You Want To :
- Improve business acumen
- Improve negotiation skills
This role is not ideal for someone who is :
1. Not comfortable with sales/targets
2. Not okay speaking with customers on call for a minimum of 4 hours daily!
3. Not good at resolving customer queries or escalations.
4. Not comfortable with long working hours, i.e. 10-12 hours daily
5. Not excited about working on Saturdays (6 days a week)
