People Operations Associate at Travclan
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TravClan - Associate - Business Development (0-3 yrs)
1. The sole point of contact in building and managing a highly engaged community of business entrepreneurs/agents.
2. Educating members about TravClan and managing 100-200 business accounts.
3. Working in close interface with the finance, product, and marketing team to build better processes, products, and reach, respectively.
4. Healthy retention of agents while growing the volume of Agent's business through TravClan
5. Ensuring customer delight while managing Agent's grievances related to payments, services, products etc.
6. Effectively managing feedback and escalations from customers and vendors.
7. Hosting country-wide offline and online events & meet-ups of members from time to time.
