Job Title : Customer Delight

Location : Mumbai

- TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other.

We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network. Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

For more details, please go through our Notion Page.

TranZact Overview : https://www.notion.so/tranzact/TranZact-Overview-86a598e2d55149339ff2588fb124a02e

About Team :

Founders : 

- TranZact was started by 3 guys and we have built an awesome team along the way.

- Sharad Sen Sharma (Product) - IIT KGP (2010), IIMA (2015), ex - Barclays, McKinsey

- Ritesh Kumar (Business) - IIT KGP (2011), ex - Everstone, Ambit

- Rohan Sen Sharma (Technology) - BITS Pilani (2013), ex - Oracle, Cubito

What do I need ?

- Good communication skills

- Fair analytical skills

- Energetic

- Operational excellence

- Experience up to 2 years Customer Chat Support Specialist

- Startup Experience Required

- Graduate

What will I be doing ?

- Enhance Customer Experience Via Delight Channels

- Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features

- Inform customers about new features and functionalities

- Data Maintenance & Reporting

Tech Stack & Tools :

- Excel

- Freshdesk of Similar Tool

- Data Studio or Similar Tool (Slight Knowledge)

What happens after I apply ?

- Quick phone call to learn about your experience and why you want to work at Tranzact.

- Interview rounds with the founders and operations team.

- There might be optional rounds customized to your experience.

- We aim to close the end-to-end process within 3 days of giving you a phone call.

Why Tranzact ?

- Be a part of the journey to take a Series A startup to IPO

- Build world class products that will have an impact on the lives of millions

- Work with a world-class, industry-leading team of engineers, product guys and growth

- Learn from great mentors and industry leaders.We have an agreement with our Angel Investors that they will help us build & grow our product & company. If required, our team members can work from their ofce to learn from them.

- Competitive salary and attractive ESOPs

- Think you have got what it takes? If yes, go ahead and apply to hr@letstranzact.com. We cannot wait to meet you.

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