Manager, Talent Acquisition at Transak
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Transak Inc - Senior Customer Support Associate (0-6 yrs)
About the Call Center Representative Position :
- We're on the lookout for a Senior Customer Support Executive to be the primary link between our company and our customers
- We're looking for someone who can tackle customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
Call Center Representative Responsibilities :
- Manage chat, email and perform KYC verification
- Follow conversation prompts and scripts when handling different topics
- Identify customers- needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
- Build sustainable relationships and engage customers by going the extra mile when you can
- Keep accessible, comprehensive records of all conversations
- Meet or exceed personal/team qualitative and quantitative targets
Call Center Representative Requirements :
- Previous experience in a customer support role . International process preferred.
- Proven track record of high performance
- Strong communication skills, plus active listening skills
- Comfortability with CRM systems and best practices
- Empathetic customer focus, flexibility to manage many different personality types
- Ability to set priorities, and manage time effectively
- Willing to work in night shift
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
