Job Title : Transact Global Technical Customer Support Specialist:

What is the job like :

In your role, you will be expected to :

- Speak to customers in a friendly and professional manner and help them resolve any problems faced while using Innoviti's product/s

- Being the front-line support for customers over via phone, web, email, chat and other channels as required addressing 100-150 issues each day

- Taking ownership of customer issues reported and seeing problems through to resolution.

- Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues

- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

- Provide prompt and accurate feedback to customers

- Ensure proper recording and closure of all issues

Who should apply for this role :

You know this role is for you, if :

- You have passedBachelor's degree in a relevant field of study with knowledge of C Programming, Java, Linux,MySQL, Web Services.

- You are highly driven individual with an execution focus and a strong sense of urgency

- You have good in problem analysis, troubleshooting, requirement analysis

- Ability to make complex technical matters easy-to understand even for non-technical people

- High level of enthusiasm about helping and serving customers, strongly customer and solution-oriented personality

- Ability to handle large volumes of calls independently with a high level of drive, initiative and self-motivation

- You arecapable of working on a cross-functional team to solve business & tech problems

- Most of all, you enjoy working in a fast paced and dynamic environment full of young, overachieving tech enthusiasts.

- You can speak Hindi, English fluently, any one south Indian language is an advantage.

- You reside with in 10 Kms from our office.

What is the shifts timing like :

- 6 days working 16- 7 shifts.

- Rotating shifts(7:00 am to 4:00 Pm and 2:00 pm to 11:00 midnight)

- Any one day will Rotational offs

- 9 Hours Login (including 1 Hour Break)

Where is my office :

TRANSACT BPO SERVICES INDIA PRIVATE LIMITED
44/1-1, IndustrialSuburb,
Opposite Vaishnavi Sapphire centre/ SHELL Petrol Bunk,
Yeshwanthapur, Bengaluru - 560022

Who is my client :

Innoviti Payment Solutions, Bangalore

Company Description :

- Innoviti Payment Solutions (Innoviti) started its payments business in 2008 and established itself as a pioneer in the use of technology to help businesses across the retail supply chain to better organize the flow of money in their operating cycle.

- Innoviti's aim is to fuel India's growth by helping drive a cashless economy. Using its indigenous developed technology and constant innovation, it has delivered differentiated solutions for payments automation, consumer credit distribution and SME lending that have become a benchmark in their respective markets.

- Using Innoviti's payment automation and SME Lending platform, merchants can offer multiple flexible payment mechanisms (credit/debit cards, mobile-Wallets, UPI-app based payments, Meal & Loyalty Cards etc.) to their end customers, as well as get an access to cost - efficient working capital loans for their inventory purchases. Thus, by helping merchants to optimize the efficiency of money flow across their entire business cycle, Innoviti helps them to both save costs as well as boost sales.

- Leading customers such as Reliance Retail, Lifestyle, Yatra, Indigo, Inox, Tanishq, BPCL, WalMart are using Innoviti's products. With a client base of over 30,000+ retail merchant partners, Innoviti- suniPAY NEXT omni-channel payment automation platform processes over US$ 3 Billion of digitalpayment transactions annually including US$200Mn of consumer creditdisbursement. Innoviti's smelending.com platform is among the largest automated digital lending platforms for SMEs in South & Southeast Asia, having disbursed nearly US$ 500 million in working capital loans to smallbusinesses since inception.

- The company has won Deloitte Asia Pacific award three years in a row and Red Herring Asia award twice. Innoviti is backed by marquee investors such as Titan, Catamaran Ventures, SBI-FMO Fund (Singapore), Bessemer Venture Partners and NIIC, Canada.

- Innoviti's vision of organizing the flow of money across the supply chain is a game changer in the world of payments. This vision will lead to creating of an industry akin to the ERP industry that led to organizing the flow of goods.

- Innoviti's proven track record of having systematically deliver to this strategy as shown by its rapid growth and product innovation is testimony of the leadership it demonstrates in this market. If our track record is anything to go by, we have already made a small dent in the world of payments!

- We are now looking for enhancing our team with talented individuals who are ready to address more complex challenges and make a bigger dent!

Would you like to join this journey :

Please share your updated resume along with your salary

Details (current CTC and expected) and your notice time for joining.

Human Resource
+91080 4455 4466
TRANSACT BPO SERVICES INDIA PRIVATE LIMITED

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