HR Executive at TrakNTell
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Trak N Tell - Executive - Customer Support (1-2 yrs)
- Experience- 6 months -1.5 years
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Addressing consumer problems and suggesting an efficient solution with empathy and professionalism.
- If the customer is facing a technical issue then they collaborate with other departments to bring out a solution for the customer.
- The customer care executives also take care of social media emails, internal communications, and mediums to inform customers about recent updates or schemes for the products.
- They assist the customers in picking out the right product by their needs and budget.
- The executives should follow a personalised way of communicating that will help the consumers to know that their problems are being heard and understood.
- Having strong product knowledge is a must for customer support executives and predicting the needs of the customers.
- Taking feedback from the customers and highlighting their concerns and needs.
- Basic technical knowledge will help in utilising the customer support tool
