Job Title : Trainer

Company Name : Eureka Outsourcing Solutions

Qualification : Graduate and HSC Passed

Experience : 0 - 3 Years (Minimum 1 year experience in BPO with relevant designation)

Location : Bangalore

Salary : 28k to 37k in hand

Number of Positions : 5

Language:- Malayalam

Job Description Summary :

We are seeking a Trainer with strong communication skills in Malayalam and English to join our team. The Trainer will be responsible for delivering effective training programs to new hires and existing employees in our BPO sector, focusing on BFSI outbound sales (loan/credit card/insurance).

Key Responsibilities :

- Conduct training sessions on various processes, products, and soft skills.

- Develop and update training materials and modules.

- Assess trainee performance through evaluations and feedback.

- Identify training needs and opportunities for improvement.

- Maintain training records and generate progress reports.

- Provide support to the operations team for training-related queries.

- Ensure compliance with company policies and regulatory requirements.

Requirements :

- Proficiency in Malayalam language.

- Immediate joiners preferred.

- Good to excellent English communication skills.

- Minimum 1 year of experience in a BPO with a relevant designation.

- Experience in BFSI outbound sales (loan/credit card/insurance) is mandatory.

Required Skills :

- Ability to design and deliver effective training programs.

- Excellent verbal and written communication skills in Malayalam and English.

- Strong presentation and facilitation skills.

- Analytical skills to identify training needs and measure training effectiveness.

- Adaptability to various learning styles and training needs.

- Problem-solving skills for training-related issues.

- Team collaboration skills.

Note :

- Candidates with a background in BFSI outbound sales (loan/credit card/insurance) are preferred. Immediate joiners are highly desirable.