HR Manager at Tradologie.com
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Tradologie - Manager - Customer Success (3-6 yrs)
Customer Success Manager responsibilities include: -
- Sustaining business growth and profitability by maximizing value.
- Analyzing customer data to improve customer experience.
- Holding product demonstrations for customers.
Responsibilities
- Establish clear client retention goals.
- Process milestones for the clients and employees to work toward.
- Assist customers with setting up and navigating programs or software.
- Promote the value of the product.
- Upsell services and products with the brand image.
- Promote value through customer experience.
- Assist in creating training courses and educational materials.
- Review customer complaints and concerns and seek to improve the customer experience.
Requirements and skills :
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Technical skills required, as they relate to the use of the product or service
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
