About Tradologie.com

Tradologie.com is a next-generation B2B procurement platform transforming global trade by connecting bulk buyers and suppliers through a seamless, transparent, and efficient process. Our tech-driven platform eliminates intermediaries, optimizes procurement, and enhances business transactions worldwide.

Role Overview

As an International Sales (b2b)- Buyer Facilitation Team (English), you will be responsible for ensuring smooth buyer transactions, assisting with queries, and providing a seamless experience on the platform. You will act as the primary point of contact for English-speaking buyers, guiding them through the procurement process and resolving any issues they may encounter.

Key Responsibilities

1. Buyer Support & Query Resolution:

- Assist buyers in navigating Tradologie.com's platform for bulk procurement.

- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.

- Ensure timely resolution of issues to enhance buyer satisfaction.

2. Buyer Engagement & Retention:

- Build strong relationships with buyers by providing proactive support and engagement.

- Educate buyers on the benefits of Tradologie.com's platform and services.

- Encourage repeat transactions by ensuring a seamless user experience.

3. Order Management & Coordination:

- Oversee the execution of buyer transactions, ensuring smooth order processing.

- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.

- Monitor order progress and keep buyers updated on their transactions.

4. Process Improvement & Reporting:

- Identify common buyer challenges and provide feedback to improve platform features and support processes.

- Maintain accurate records of buyer interactions and transaction history.

- Provide regular reports on buyer satisfaction, concerns, and engagement levels.

Key Skills & Competencies:

- Strong verbal and written communication skills in English.

- Excellent problem-solving and customer service skills.

- Ability to handle multiple queries and transactions efficiently.

- Basic understanding of B2B sales, procurement, or e-commerce platforms.

- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).

- Self-motivated, proactive, and detail-oriented approach.

Preferred Qualifications

- Bachelor's degree in Business, Sales, Commerce, or a related field.

- 2-3 years of experience in buyer facilitation, customer support, or B2B sales.

- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus.