Role : Customer success manager

Experience : 2-10 years

Location : Gurgaon (Work from office)

Timings : 6:30 PM -3:30 AM/ 7:30 PM - 4:30 AM

About Trademo :

Trademo is a Global Supply Chain Intelligence SaaS Company, headquartered in Palo-Alto, CA. Trademo collects public and private data on global trade transactions, sanctioned parties, trade tariffs, ESG and other events using its proprietary algorithms. Trademo analyzes and performs advanced data processing on billions of data points using technologies like Graph databases, NLP and Machine Learning to build end-to-end visibility on Global Supply Chains. Trademo's vision is to build a single truth on global supply chains to help large and small businesses - discover new commerce opportunities, ensure compliance with trade regulations and build operational resilience.

- Trademo last closed its $12.5 mn Seed Round from marquee Silicon Valley VCs. Trademo has been founded by Shalabh Singhal who is a third-time tech entrepreneur.

- Shalabh last co-founded ZipLoan. ZipLoan is a leading fintech lending startup in India.

- He earlier founded Credence, a Data-driven Digital Marketing, CRM Product and Sales Solutions company. Shalabh is an Alumni of Goldman Sachs, IIT BHU, CFA Institute USA and Stanford GSB SEED.

Role

Customer Success Manager

Website

https://www.trademo.com/

What you will be doing here:

- Serve as a trusted advisor and partner to customers by delivering exceptional customer experiences and sustained value.

- Strategically map Trademo's value to the urgent and relevant goals of the customer.

- Proactively manage a portfolio of Trademo's customers ensuring successful onboarding, adoption, retention, value realisation, and growth across the entire customer lifecycle.

- Gain insight into customer goals and expectations and work to decrease the time-to-value across your portfolio while advising customers on best practices.

- Build strong customer relationships by maintaining high levels of engagement and communication through quarterly business reviews.

- Perform data-driven reviews and analysis on customer usage and needs to prioritize opportunity and risk.

- Drive customer advocacy in the form of references, referrals, and case studies.

- Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future.

- Be available for phone calls and meetings with customers and team members in other time zones.

- Be the voice of the customer as you partner with sales, product, engineering, and marketing to deliver a best-in-class customer experience and product value for your portfolio.

- Provide operational oversight of the business to deliver on targets and KPIs.

Actively manage and forecast churn, renewals, and expansions.

- Help identify and build great customer success practices that will scale across a growing team.

Skills Required:

- 3+ years of experience in Account Management or SaaS Customer Success roles

- Must have a proven track record of success in customer retention and growth in the software industry.

- Passionate about driving exceptional customer experience

- Prior experience in Global Trade/Supply Chains/Trade Data Intelligence would be preferred

- Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value

- Energetic and self-motivated; a team player who is also a proactive and creative problem solver

- Exceptional organizational, presentation, and communication skills - both verbal and written, with the ability to multi-task a high volume of opportunities at all times

- Have a sharp focus on their goals and a belief that their daily, weekly and monthly activities will help achieve them

- Develop and maintain relationships with clients by building personal credibility and solid trust

- Working knowledge of Salesforce.com and various Customer Success tools

- Undergraduate degree (BA/BS)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.