Associate HR at TradeIndia.com
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Trade India - Custom Care Role (0-3 yrs)
JOB RESPONSIBILITIES :
- Establishing business relations with client serving as single point of contact for all arising concerns
- Engaging clients via phone/ whatsapp and email for seamless communication
- Taking ownership of client's concern and providing end to end solution along with follow up to keep a check on the resolution given
- Maintaining TAT for closure on all assigned tickets
- Initiating fresh calls on assigned clientele on a daily basis, as per the assigned target
- Serving as sales support for renewal of all contracts assigned, basis monthly inflow
- Customer Satisfaction being the most important aspect of the overall performance and has to be kept intact
- Coordinate closely with other back room departments for seamless functionalities.
SKILLS REQUIRED:
- Strong communication
- Ability to handle pressure and meet deadlines
- Skilled in prioritizing
- Excellent time management
- Experience in same domain would be preferred
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
