Job purpose :

The incumbent is responsible for the overall health of account and managing all stakeholders associated with the account internally as well as externally

Duties and responsibilities :

- Client Relationship Management: Penetrating the given account & continue to engage and spread awareness via regularly meeting the client stakeholders with or without

- Superior and enhance the engagement further. Building and maintaining strong, long lasting customer relationships

- Market Intel: Collect Intelligence on the customer deals, company, market, competitors & industry

- Account Management: Smooth & Timely Delivery of all requirements (deal/report/escalations/minutes/meeting) to customer and manages Customer Satisfaction.

- Sales Process Management: Lead Generation, Opportunity Generation, tracking all opportunities from requirement gathering, summarizing, clarifying queries, quote validation, approval & finalization, timely submission & follow up on closure

- Track Contract signing, PO receipt & overdue collections etc.

- Account Mapping: Prepare account map & org chart for client company & department as per decision making power & continue to update it

- Submit Periodic Report: Submit Weekly Reports & Dashboard: Sales(Quota Achievement/Pipelines/POA) & Overdue Payments and Collection

- Works alongside sales leaders in closing sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.

- Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account

- Operating as the lead point of contact for any and all matters specific to assigned account

- Liaise with cross-functional internal teams (including Regional heads, Sales support & Marketing ) to improve the entire sales process.

- This position may require occasional travel

- Total IT Consult Pty Private & Confidential 2

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account

- Collaborate with sales team to identify and grow opportunities within the account

- Maintain & update all data logs in CRM on Realtime basis

Qualifications :

- Bachelors in management /MBA or other management qualification from reputed institutes

- Experience Required

- Proven relevant work experience as an International Account manager of at least 4-5 years

Skills and Abilities :

- Knowledge of CRM software and MS Office (MS Excel in particular)

- Understanding of Account performance metrics

- Excellent communication and organizational skills

- Business acumen with a problem-solving attitude

- Should have in depth of International Enterprise Account management

- Presentation Skills

Competencies :

- Integrity and sincerity

- Accountability

- Excellent communication

- Think & Act smart

- Proactive: Takes initiative

- Out of box thinker

- Assertiveness

- Attention to detail

- Leadership skills

- Team leader / Ability to build high performing teams

- Building Partnerships

- Building trust

- Customer Focus

- Decision making

- Managing Conflict

- Resourcefulness

- Team work & Collaboration

Company website : Totalitglobal.com

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