Key Responsibilities:

1. Customer Service:

- Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing expert guidance to ensure exceptional customer experiences.

- Manage and resolve customer issues promptly, demonstrating a deep understanding of the products, services, and company policies.

- Implement strategies to exceed customer expectations and nurture long-term relationships, driving customer loyalty and retention.

2. Sales Support :

- Collaborate closely with the sales team to provide pre- and post-sales support, including product information, pricing, availability, and order processing.

- Assist in identifying potential upselling and cross-selling opportunities to maximize revenue generation and meet sales targets.

- Participate in sales events, exhibitions, and presentations to showcase the products and engage with potential customers.

3. Team Collaboration :

- Act as a liaison between customers and internal departments, ensuring seamless communication and coordination to fulfill customer needs effectively.

- Collaborate with marketing and product development teams to provide insights into customer preferences, helping to shape future product enhancements and marketing strategies.

4. Data Management and Analysis:

- Maintain accurate and organized customer records, interactions, and feedback using CRM software.

- Analyze customer data and feedback to identify trends, pain points, and opportunities for improvement, contributing to overall business growth.

5. Customer Training and Education:

- Conduct product training sessions and workshops for customers to enhance their understanding of our Bike offerings, features, and maintenance best practices.

6. Feedback Loop:

- Gather customer feedback and insights to provide valuable input to the company's ongoing improvement efforts, including product development, customer support enhancements, and process optimizations.

7. Performance Metrics:

- Track and report on key performance indicators (KPIs) related to customer satisfaction, sales support effectiveness, and other relevant metrics.

- Develop action plans to address any areas of improvement and consistently strive for operational excellence.

Qualifications and Requirements :

- Bachelor's degree in Business Administration, Marketing, or a related field (or equivalent experience).

- Proven experience in customer relations management in Sales & Service Department, preferably within the automotive, EV, or technology industries.

- Excellent interpersonal and communication skills, with the ability to engage and connect with diverse customer profiles.

- Strong problem-solving abilities and a customer-centric mindset.

- Proficiency in CRM software and Microsoft Office Suite.

- Ability to work in a fast-paced environment and manage multiple priorities effectively.

- Sales experience or understanding is a plus.

- Passion for sustainable transportation and electric mobility is highly desirable.

Join us in revolutionizing the EV bike industry and delivering exceptional customer experiences. If you are a driven, adaptable, and customer-oriented professional, we invite you to apply and be a part of our Tork Family.

To apply, please submit your resume

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