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18/11 Anitha Raj
Recruitment Executive at Toprankers.com

Views:46 Applications:17 Rec. Actions:Recruiter Actions:3

TopRankers - Customer Support Role (0-2 yrs)

Bangalore Job Code: 98886

Customer Support Role


Job Description :

- Provide support to consumer and small/medium size businesses (SMB).

- Will provide support to customers by phone, chat, and email.

- Research customer concerns to find appropriate resolutions.

- Create and maintain case management records of daily problems and remedial actions taken.

- The Technical Support Representative is responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription.

- Entered and updated trouble tickets for customers with technical issues.

- Additional duties as assigned.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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