HR at AMPA Orthodontics
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Toothsi - Online Reputation Management Role (3-7 yrs)
Responsibility :
- Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below :
- What are people talking the most about the brand- sentiment summary
- Which social platform or a blog or a review site has received the maximum buzz in terms of people talking
- Any specific enhancement people want from the brand
- Any particular aspect of existing customers dislike about the brand
- Which particular state or region from where conversations are highest or lowest
- Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
- Benchmarking our brand against competition on the same metrics
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
What We Are Looking For :
- Ability to work independently with little or no daily supervision
- Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
- Ability to work on multiple projects with different objectives simultaneously
- Good time management skills, including prioritizing, scheduling, and adapting as necessary
- Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
- Good knowledge of Social Media Channels, Digital Media and Online Reputation management is a must
- Basic knowledge of social media/digital listening tools like Quick Metrics etc.
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