Assistant Manager - HR at Toothsi
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toothsi - Executive - Online Reputation Management (2-7 yrs)
- Recommending suggestions for improvements by preparing presentation reports over conversations analysed through tool comprising the below:
- What are people talking the most about the brand- sentiment summary
- Which social platform or a blog or a review site has received the maximum buzz in terms of people talking
- Any specific enhancement people want from the brand
- Any particular aspect of existing customers dislike about the brand
- Which particular state or region from where conversations are highest or lowest
- Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
- Benchmarking our brand against competition on the same metrics
- Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action
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