Customer Delight

Job Description:

As a Customer Delight Executive at Toneop you will-

- Create a world class customer experience, and we intend to build our customer delight operations as a center of excellence and a source of competitive advantage.

- Answer calls professionally to provide information about products, services, receive orders, cancel orders, and obtain details of complaints.

- Keep records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Follow up to ensure that appropriate actions were taken on customers- requests.

- Research and review policies regularly and communicate effective solutions to a fun and fast-paced environment.

- Make regular calls to existing customers or potential customers to provide education, support, troubleshooting and sales information, related to products or services we offer.

Requirements:

An ideal candidate for this role is someone who has : 

- Graduate/ Post Graduate degree in any discipline.

- 1-3 years of experience in Customer Service or Seller Support function.

- Excellent communication skills in English & Hindi is a must

- Ability to communicate correctly and clearly with all customers base

- Excellent customer issue documentation skills

- Good listening ability to understand customer issues very clearly and provide resolution.

- Ability to function independently as well as in a team.

- Familiarity with Microsoft excel, Microsoft Word, Internet Explorer and Android App

- Ability to empathize with and prioritize customer needs

- Ability to work with our customers that are business owners and very particular about their day to day operations.

- Demonstrated conflict resolution, negotiation, and de-escalation skills

- Demonstrated ownership to resolve challenging customer issues, escalating when necessary

- Ability to maintain regular and reliable attendance, including the daily schedule

- Operational flexibility with the working schedule, may be expected to work weekends, holidays and event.

- Ability to multi-task in high-energy environment

- We are looking for warriors who have the hunger to impact real lives and who can match our high bar on Core Values that we live by.

If you : 

- Can apply first principles thinking to solve problems

- Can envision a great future that you want create

- Have the fire in your belly to get out of your cube and do something about your vision and passion

- Want to work with some really smart people, and still raise the bar for all of us

- Can have fun and help your colleagues have fun doing all of the above..

- We would like to hear from you

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.