Only female candidates 

- CRM process Built-up and Implementation among the team

- Responsible to manage Key Vendor relationships and database in formulating strategies, Execution.

- Coordinate activities that affects operational Decisions and Business Requirement.

- Responsible for the production, procurement, and planning of daily operations.

- Communicates with all relevant employees to ensure delivery times are met.

- Regular feedback from clients via mail s and through other communications.

- Communicates any changes in the order or delivery date to relevant parties.

- Event handling in all cities with coordination of Marketing and Event Team.

- Managing all the Revenue data with coordination of Management.

- Follows up on interruptions to the order.

- Arranging meetings for our prospective clients and Existing clients to provide them best service.

- Maintaining Customers Data with proper Documentation and Required Necessities of docs.

- Responsible for the development and implementation of new processes and procedures for effective and efficient team operations .

- Team Handling and Assists representatives in handling disappointed customers.

- Ensures that customers receive the quickest service possible.

- Ensures that customer service representatives follow all company policies and procedures when dealing with customers.

- Takes customer complaints to upper management when necessary.

- Generates reports for upper management.

- Helps create, update and maintain call script for representatives.

- Reviews customer evaluations in regards to service representatives- work and looks for areas that need improvement.

- Participates in the formulation of the company's strategic plan.

- Review and select CRM software that meets our company's needs

Skills Required :

- Must have outstanding customer service skills.

- Strong interpersonal and active listening skills.

- Must have good computer skills.

- Must be highly detail oriented and have the ability to effectively multi-task.

- Must have excellent management and leadership skills.

- Extensive knowledge of the products and services offered by the company.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.