Job brief

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a people person with great customer service skills and the ability to moderate online and offline conversations with our community.

Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.

Community Manager - Manage 3C

CUSTOMER CARE: Responding to comments and customer queries in a timely manner. Understands user issues and resolves them in a calm & collected manner. Do note as this is dependent on customer queries, replies & resolution maybe needed even late hours and on weekends (on the phone)

CAMPAIGN: Setting and implementing social media and communication campaigns to align with marketing strategies.

CONTENT: Providing engaging text, image and video content for social media accounts

Responsibilities

- Set and implement social media and communication campaigns to align with marketing strategies

- Provide engaging text, image and video content for social media accounts

- Respond to comments and customer queries in a timely manner

- Monitor and report on feedback and online reviews

- Organize and participate in events to build community and boost brand awareness

- Coordinate with Marketing/Communications and Operation teams to ensure brand consistency

- Build relationships with customers, potential customers, industry professionals and journalists

- Stay up-to-date with digital technology trends

Requirements

- 1-2 year proven work experience as a community manager

- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

- Excellent verbal communication skills & writing skills

- Hands on experience with social media management for brands

- Ability to interpret website traffic and online customer engagement metrics

- Knowledge of online marketing and marketing channels

- Attention to detail and ability to multitask

- Graduate degree in Marketing or relevant field

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.