Assistant Manager

About the Company :

The Wellness Shop is an eco-friendly wellness brand committed to providing a range of organic and natural products in cosmetics, wellness, and healthcare segments. Our mission is to simplify wellness by offering straightforward, natural solutions to help individuals care for their bodies.

Job Description :

We are seeking a dynamic Assistant Sales Manager to join our inside sales team at The Wellness Shop. In this role, you will play a pivotal role in driving high-quality output from our team of Inside Sales Executives/Business Development Executives (Wellness Consultants). You will be responsible for leading and managing the team, optimizing sales strategies, and ensuring exceptional customer experiences.

Responsibilities :

- Develop strategies to promote team member adherence to company regulations and performance goals.

- Collaborate with management to optimize metrics, focusing on improvements in quality, conversion rates, talk time, and process adherence.

- Train Tele Sales Representatives to deliver exceptional performance in every customer interaction while adhering to company standards and call flow procedures.

- Own the entire sales funnel and continuously improve conversion rates.

- Identify key performance metrics for tracking and implement strategies to drive performance improvement.

- Engage with internal stakeholders such as marketing and operations to streamline processes and drive improvements.

- Ensure that sales representatives meet and exceed their targets.

- Utilize data analysis to constantly increase output from the team.

Requirements :

- A minimum of 4 years of experience in Inside Sales is required, with demonstrated expertise in managing telesales/chat processes within a fast-paced B2C environment.

- Proven experience in building, developing, and leading high-performance telesales teams, managing 50-100 team members or large teams.

- Demonstrated ability to drive exponential growth in sales team performance using technology and innovative solutions.

- Exceptional people management skills with inspirational leadership abilities.

- Track record of connecting with team members and leading them to achieve stretch goals.

- Growth mindset with a proven ability to identify opportunities and deliver in dynamic environments.

- Multilingual capabilities are a plus.

- Prior experience in the same industry, such as cosmetics or e-commerce, is preferred.

- Strong problem-solving skills, including root cause analysis and execution of sustainable solutions.

- Excellent communication skills with the ability to collaborate effectively with internal and external stakeholders.

- MBA/PGDM/Graduate degree preferred.

Join us at The Wellness Shop and be part of a team dedicated to promoting natural wellness solutions and making a positive impact on people's lives. Apply now to contribute to our mission and grow your career in sales management!

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