Head HR at The Solar Labs
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The Solar Labs - Executive - Customer Success (0-1 yrs)
- The mission of The Solar Labs is to provide solar developers with improvements in their workflow and best solar system design practices. For this we have developed a We're building a platform that helps solar installers and developers design more optimised solar PV systems, increase energy yield per panel installed, reduce cost of installations and create quotations and reports for clients with just a few clicks in less than 20 minutes. Our platform has been used to estimate 1200 MW+ of solar capacity globally and serves some of the largest companies in the world including Tata Power, Adani Solar, Renew Power and thousands of small & medium solar companies spread across 50+ countries. When we succeed, the solar industry wins, and the world wins.
Roles and responsibilities :
- Work with the senior members of the team, collaborate on customer success and support activities
- Provide support to customer success managers by identifying challenges and researching solutions
- Prioritise and manage many open cases/tasks
- Critically review existing services and processes with the goal of constant improvement
- Engaging clients to identify their objectives
- Assist customers in realising the value of our solutions
- Develop a strong understanding of our solutions and demonstrate the technical features and the benefits of our products
- Collaborate with the various teams internally to ensure the successful implementation of the product
- Advise customers on technology upgrades and relevant solutions to adopt
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