HR at The Social Booth
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The Social Booth - Online Response Management Role - Customer Service (0-2 yrs)
Job Description :
- Handling Social Media Channels Queries via ORM tool
- Distinguishing relevant mentions (Complaints/Queries/Feedbacks) and responding to the customers accordingly across social media channels
- Reporting/Escalating mentions which need client intervention
- Handling various campaigns for the client, which include making responses to the relevant comments on the campaign posts
- Highlighting important mentions to the client, which need urgent attention, which includes mentions from important stake holders
- Follow up on the escalated tickets for timely delivery of the responses to the same.
- Making weekly-activity file by exporting the data from ORM tool and sharing the same
- Should be comfortable in working on day and night shifts
- Needs to have an understanding of what ORM is and ORM tools are
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