HR Manager at The Phoenix Mills Ltd.
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The Phoenix Mills - Senior Executive - CRM (3-6 yrs)
- Manage the Customer Service operations by overseeing the customer feedback and compliant processes and thus provide support to various departments to resolve the same within timelines
- Ensure that service issues are solved within a stipulated turnaround time (TAT) and quality service is delivered to the customers
- Provide insights into customer needs during the development of customer loyalty/ retention schemes
- Provide support to the Manager - CRM in various operations and activities to enhance the CSI scores for the Center as required
- Regularly interact with end customers for understanding their requirements, aspirations and expectations to help in suggesting and designing solutions for building good customer relationships and customer retention/ loyalty programs
- Prepare and present regular reports on the Customer Satisfaction Index (CSI) and Retailer Satisfaction Index (RSI) for the Center on a regular basis to the Manager CRM
- Assist in managing customer requirements, pertinent to documentation and other requirements
- Assist in managing office fit-out's
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