Designation - Mom Partner ( Customer Care Associate)

Only female candidates.

Responsibilities and Duties

At The Moms Co., we are on a mission to help all Moms make Safe, Effective, Natural choices for themselves and their families. We do this through India's 1st All Natural, Australia-Certified Toxin-Free solutions for Mom & Baby, and with expertise from our Mom Partners who work closely with Moms to help them find the best solutions for themselves.

As a part of our Mom Partner team, you will be the face of the brand to our customers, and responsible for:

- Helping Moms make the best product choices for themselves through calls, online chat and other channels

- Make calls to customers when necessary & follow up with all concerned for closure of issue within SLA to help customers with product enquiries.

- Being the voice of the customer and working closely with team members from other functions to help drive the right solutions for moms

- Generating revenue by the leads provided

- Resolving customer queries within defined TAT

- Building strong relationships with customers.

- Professionally dealing with complaints and escalation process where necessary.

Required Experience, Skills and Qualifications

- Enthusiasm and a willing to drive hard to help other succeed

- Good communication skills are a must

- Should possess good interpersonal skills

- Must be able to multi-task

- Basic knowledge of MS Office is a must.

- Languages known: English, and Hindi

- Both freshers as well as experienced candidates can apply

- Candidate should have good client servicing skills

- Education: Graduation

Benefits

Making a difference to lives of stressed-out moms

Extra incentives

Job Type: Full-time

Work Day- 6 Days a week- Rotational off.

Work Hours- 9.30 AM to 7PM

Transport- No

Work Location- Gurgaon (10 minutes from Rapid Metro)

Salary: - 15,000.00 to - 22,000.00 /month

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