HR at The Market Hut
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The Market Hut - Associate - International Customer Service (1-3 yrs)
Customer Service Associate - US Process_ Night Shift
Location- Gurgaon ( work from office)
CTC Upto-4 Lacs
Skill Req. : Website Development, Digital Marketing, SEO
Job Description :
- Managing all the clients by calls, emails & chat and handling their project, make sure to deliver their work on time with the help of other team members.
- Handling multiple client accounts and managing end-to-end check work on their projects on every step like checking content on website, design, social media posts
- Build sustainable relationships of trust through open and interactive communication by Email and Calls to USA international Clients & responsible to client servicing after the post sale.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Written English should be excellent for communication of USA clients on mails.
- Project upselling and renewal too..
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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