About us:

Delivering the best online gaming experiences across India for the past 6 years, The Khel Group has gained benchmark achievements in the field of online entertainment and skill based games. In 2012 we launched online Rummy game and in a brief period of time made our presence felt within the industry. In 2015 we were the first company to launch rummy cash app (IOS & Android)

Our games are globally certified making them transparent and absolute loving. Over last few years we have expanded into new games of Poker and fantasy. Our Kitchen constantly cooks new games and experiences for players.

We understand that an organization is made of its people and we strive to provide best work environment to our team. We don- t believe in restricting ourselves by following set paths, we believe in disruption through innovation, and aim to set new industry benchmarks. Our highly motivated team understands player psyche and we are committed to provide the best gaming experience to our players.

Role & Responsibilities:

- Micro-manage a group of 250+ VIP players, with responsibility for reporting on revenue and engagement KPIs

- Establish a personal relationship with players, creating an internal profile to - know your VIP-, allowing you to recommend

tailored rewards, experiences and communication preferences

- Outbound communication and ensuring the player is happy at times

- Being the first contact point for resolving player issues and work with CRM, product and technical teams to solve

- Work closely with payment, security and verification teams to ensure a smooth experience

- Manage an allocated personal budget for promotions, rewards and events

- Develop and utilise a suite of engaging promotions to target your players

- Utilise VIP network for player referrals

- Knowledge sharing with other VIP account managers

- Becoming an expert in Rummy variants and being able to talk the players language in Rummy slang

- Promoting responsible gaming

Required Skills and Capabilities

- Must have experience in VIP account management or relationship management

- Worked in a sales environment, commercially focused and hitting financial targets

- Experience within an E-Gaming environment is preferable

- Very personable, sociable and enjoy talking to people from all walks of life

- Used software tools for managing and monitoring accounts

- Comfortable with numbers and possess an analytical mind-set

- Self-motivated with ability to work independently

- Ability to maintain positive working relationships and influence a diverse group of personnel

- Experience of working with marketing services and product teams

- Strong communication skills

- Ability to adapt to changing priorities and to thrive in a fast-paced work environment

- Fluency in English

- Knowledge of Telugu, Tamil or Kannada language preferable

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