The Khel Group - Executive - Customer Care (0-5 yrs)
Customer Care Executive - Tamil/Telugu
Role & Responsibilities :
- Provides voice support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support.
- Documents, tracks and monitors the problem to ensure a timely resolution.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Works under immediate supervision.
- To manage all daily work related to the process with strict compliance to guidelines.
- Responsible for creating first impression through helpful and cheerful attitude.
- Follow predefined (as trained) support procedures and policies
- Master the use of our support channels, processes & tools
- Identify and report Partner/user issues & feedback through appropriate channels.
- Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
- Effectively and judiciously escalate issues with clear communication
- Support team lead/ manager when required
- Ability and willingness to quickly complete large volumes of work with high quality
- Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.
Required Skills and Capabilities :
- Fluency in English and Telugu/Tamil desirable
- Must have experience in Out bond calling
- Experience within an e-Gaming environment or E-com is preferable
- Very personable, sociable and enjoy talking to people from all walks of life
- Self-motivated with ability to work independently
- Ability to maintain positive working relationships and influence a diverse group of personnel
- Experience of working with marketing services and product teams is desirable
- Strong communication skills
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