About us:

Delivering the best online gaming experiences across India for the past 6 years, The Khel Group has gained benchmark achievements in the field of online entertainment and skill based games. In 2012 we launched online Rummy game and in a brief period of time made our presence felt within the industry. In 2015 we were the first company to launch rummy cash app (IOS & Android)

Our games are globally certified making them transparent and absolute loving. Over last few years we have expanded into new games of Poker and fantasy. Our Kitchen constantly cooks new games and experiences for players.

We understand that an organization is made of its people and we strive to provide best work environment to our team. We don- t believe in restricting ourselves by following set paths, we believe in disruption through innovation, and aim to set new industry benchmarks. Our highly motivated team understands player psyche and we are committed to provide the best gaming experience to our players.

Job Description:

- To answer client queries and manage client expectations through communications via Web Chat.

- To manage all daily work related to the process with strict compliance to guidelines.

- Responsible for creating first impression through helpful and cheerful attitude.

- Provide chat, email support to resolve user problems with proactive troubleshooting.

- Follow predefined (as trained) support procedures and policies

- Master the use of our support channels, processes & tools

- Identify and report Partner/user issues & feedback through appropriate channels.

- Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

- Effectively and judiciously escalate issues with clear communication

Support team lead/ manager when required

- Ability and willingness to quickly complete large volumes of work with high quality.

Work and communicate with cross-functional teams using various channels of internal communication regarding Partner issues.

Requirement:

- Good communication skill both written and oral (English)

- Ready for rotational shift

- Ready for rotational week off

Perks and Benefits:

- Flexible and awesome work culture

- Freedom to voice your opinion and influence product direction

- Collective Leadership and Ownership

- Work with the most amazing people on earth

- IITians and MBA's from Ivy league schools

- Refreshments, Snacks, Quizzing, - and fun unlimited

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.