Territory Service Manager - Job Description - Maruti Suzuki

If you have travelled in India, taken a route to anywhere around this great nation, chances are you've driven with us. For over four decades now, Maruti Suzuki cars have been going places. A Joint Venture Agreement with Suzuki Motor Corporation of Japan in 1982 laid the foundations of Maruti Suzuki that we all see today. Today, Maruti Suzuki alone makes more than 2 million Maruti Suzuki family cars every year. We drive up head and shoulders above every major global auto company. We have built our story with a belief in small cars for a big future. The Maruti Suzuki journey has been nothing less than spectacular.

We are looking for Territory Service Manager, for a full-time role in MSIL, who have the passion to change the landscape of the Automobile industry,

Here are the roles that will be offered to the selected candidate :

1. Business Growth Aspects :

- Supporting workshops in improvements of business parameters like Periodic Maintenance, Load growth etc.

- Assisting dealerships in reducing inefficiencies like TAT and increasing service/sales ratio.

- Analysis of workshop data and trend monitoring for customer retention and implementing new service strategies in the territory.

2. Technical Aspects :

- Handling critical customer complaints and technical issues of the territory

- Managing technical campaigns and recalls

- Escalation of product feedback at Head office

- Improving customer experience by implementation of SAS in workshops

- Assisting dealerships in reducing system and process related inefficiencies

Qualifications :

B.E/B.Tech with specialization in (Mechanical, Automobile, Electronics& Electrical)

Work Experience : 2-6 years

Technical Competencies :

- Understanding of Latest tools & technology - Application & Implementation

- Financial Acumen (Understanding Financial Statements, Working Capital, Profitability)

- Channel/Dealer Management Skills and Business Partnering

- Territory Mapping and Customer/Data Analytics

Behavioral Competencies :

- Target orientation & pressure handling Ability

- Effective Communication, Influential & Negotiation skill

- Sense of accountability and responsibility

- Creativity, innovation, and problem solving