Overview :

The Market Development team is our direct link to our customers and brings in the revenue. It includes sub-teams like Renewals, HVM (High-Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause..."What's the sale for today?"

Role :

The Manager will be completely responsible for the overall AOP target achievement. The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a strategic and important part of the business hence we need someone analytical, strategic as well as tactical. The candidate needs to own and hit/exceed quarterly/annual sales targets with the assigned teams.

What you will do in this role :

- Responsible for overall AOP target achievement. Will assist in driving the productivity of Centers and Outbound teams.

- Data Analytics - analyzes various data and showcases trends, identifying and correcting performance gaps.

- Track lead conversion on various source and system categories. Identify gaps in lead conversion and execute methods to correct them.

- Drive various projects which are allocated from time to time to drive efficiency and productivity.

- Coordinate and liaison with various departments on behalf of the center and outbound team and give support to ground teams by resolving day-to-day operational challenges faced by them.

- Design and Drive R & R program nationally for center and outbound teams.

- Design training modules for new recruits, design training for improving existing efficiency, Development of existing training modules, and Execute pieces of training across all centers and outbound teams.

What you should have :

- 6+ years of experience in Telesales team management, preferably in the Internet industry.

- Bachelor's Degree.

- Exposure to value & volume selling is a must.

- Good Understanding of Quality metrics and process improvements.

- Drive performance management by applying and implementing best-in-class performance metrics.

Brownie Points :

- Experience in direct marketing and local promotion.

- Knowledge of the matrimonial industry.