Description :

Functions of Sales Manager

CUSTOMER AND SALES RELATED FUNCTIONS :

1. Ensure meets targets of individual and team on a consistent basis.

2. Ensure pipeline is on trade lane, vertical and bilateral countries.

3. Develop & maintain relationship with key contacts at the customer place for day to day functioning.

4. Build & maintain relationship with senior management of key customers for any escalations.

5. Improve engagement between Wiz Freight Senior Management and Senior Management of the customer.

6. To keep track of RFIs & RFQs of the customers. Follow up with internal stakeholders to ensure that these are responded on time and are complete, competitive and current.

7. Work closely with TLMs & vertical heads to provide specific customer solutions on a case to case basis.

8. Attend to visiting Trade Lane Managers, National Sales Manager and National Product Heads.

9. Frequent local joint visits with field sales.

PEOPLE

1. Review and participate to team's appraisals timely, and at a minimum twice per year per employee.

2. Ensure all team members have clear expectations and proper working plans.

3. Conduct regular interviews with potential new personnel.

4. To build a strong team that can help the business be scaled to the next level

5. Plan and hold effective monthly reviews with team.

6. Review department goals and business plan periodically with team to ensure buy-in and accountability.

OPERATIONS :

1. Create and maintain an account matrix chart for each customer which is designed for better control and escalations. -

2. When the new contract comes into effect, need to be implemented in close coordination with the implementation team. -

3. For Individual and team members accounts, monitor and improve sales accounts productivity indicators including but not limited to:

1. Gross Revenue

2. Net Revenue

3. NR margin %

4. Shipment Count

5. Volumes - Install and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

4. Regularly read and review business and trade journals and attend industry events to further market and industry knowledge

5. Share marketing collaterals and key company / industry updates with customer from time to time.

CUSTOMER :

1. Actively develop business for the organization through active involvement in sales and retention process and close coordination with key customers.

2. Complete regular Sales and/or Retention Calls and ensure they are documented in CRM.

3. Ensure Customer reviews are completed on monthly basis for large accounts.

4. Take an active role in the transition of new business / updates to existing business.

FINANCE/LEGAL :

1. Assist Regional sales manager with preparation of annual field sales budget - salesperson wise.

2. Meet monthly individual and team targets and review productivity & goals.

3. Ensure company credit procedures are followed and utilized effectively.

4. Review job level details on a monthly basis.

5. Assist sales with legal agreements in coordination with head of legal.

COMPLIANCE

1.Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

2.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

CULTURE

Proactively promote the company's values & culturE

SYSTEMS

1.Be open to implementing new system changes and enhancements into your department.

2.Be involved and suggest system/process improvements.

3.Set the tone of this environment within your team.

4.Portal Utilization to the fullest and review through portal reports.

5.Utilization of CRM - Pipedrive

Qualifications

Knowledge:

- Company policies and procedures knowledge

- A good understanding of products, services and systems

- Strong market and competition knowledge

- Graduate or MBA

Skills:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

- Good Microsoft Office skills (Excel, Word etc.)

- Pro-active, strong organizational skills.

- Good computer skills (Excel, Word).

- Fluent in English.

Behaviours :

- Emotional resilience

- Self-reflecting and open to feedback

- Initiative and ability to work in autonomy

- Role model of integrity and pride for all employees

- Proven leadership attitude and background

TRAINING AND QUALIFICATIONS :

Education and Experience :

- 10 Years of industry specific experience

- 2 Years Leadership experience

- Knowledge & experience of customs procedures

- Excellent Communication & Negotiation Skill

NOTE: Candidates should be doing Free hand business focused on Freight Forwarding Industry only and should be from Delhi NCR

Work Days: 5 Days

Address: AIHP Signature Tower, 418 & 419, Udyog Vihar, Phase IV, Gurgaon - 122015

CTC range - 20 to 30% hike on current ctc

Interview process : 2 Rounds ( R1- Can be virtual , R2 - Only F2F)