Job Title: BFSI Telesales Trainer

Industry: BFSI (Banking, Financial Services, and Insurance)

Location: PAN India

Qualification: Graduate degree, relevant education/training certification desirable

Experience: Minimum 5 years in Tele Sales and/or Training in Tele-sales

CTC Offered: 6-8 LPA + Incentives

Notice Period: Immediate Joiner

About the Role :

We are seeking a dynamic and experienced BFSI Telesales Trainer to join our team. The ideal candidate will have a strong background in telesales within the BFSI sector, along with proven experience in training and developing sales teams. This role requires excellent communication, presentation, and coaching skills to enhance the capabilities of our telesales representatives.

Key Responsibilities :

- Develop and Deliver Training Programs : Create and conduct engaging training sessions for telesales teams, focusing on sales techniques, product knowledge, and customer service skills.

- Onboarding and Development : Ensure timely completion of onboarding training for new hires and continuous development for existing staff.

- Performance Monitoring : Assess the effectiveness of training programs through performance metrics, feedback, and continuous improvement initiatives.

- Content Creation : Develop training materials, including manuals, presentations, and e-learning modules.

- Coaching and Mentoring : Provide ongoing coaching and support to telesales representatives, helping them to achieve and exceed their sales targets.

- Stakeholder Engagement : Collaborate with sales managers and other stakeholders to identify training needs and align training initiatives with business objectives.

- Quality Assurance : Conduct regular assessments and audits of telesales calls to ensure adherence to quality standards and provide feedback for improvement.

- Technological Proficiency : Utilize CRM systems, e-learning platforms, and other technology to enhance training delivery and tracking.

Key Skills :

- Communication Skills : Exceptional verbal and written communication skills.

- Presentation Skills : Ability to deliver engaging and informative training sessions.

- Sales Knowledge : In-depth understanding of telesales techniques and best practices.

- Training Experience : Proven experience in developing and conducting training programs, particularly in telesales.

- Industry Expertise : Knowledge of the BFSI sector.

- Coaching and Mentoring : Ability to provide ongoing coaching and support to telesales representatives.

- Analytical Skills : Ability to analyze training needs and evaluate training effectiveness.

- Adaptability : Flexibility to adapt training methods to different learning styles and changing business needs.

- Technical Proficiency : Familiarity with e-learning platforms, CRM systems, and other relevant technology.

- Interpersonal Skills : Strong interpersonal skills to build rapport with trainees and other stakeholders.

- Problem-Solving: Ability to identify challenges faced by telesales teams and develop effective solutions.

- Organizational Skills : Excellent organizational skills to manage multiple training sessions and track progress.

- Motivational Skills : Ability to inspire and motivate telesales teams to achieve their targets.

- Time Management : Effective time management skills to ensure timely completion of training programs.

- Customer-Centric Approach : Focus on enhancing the customer experience through improved telesales techniques.