Key Responsibility Areas :

- FLS Capability Development

- Timely completion of On boarding learning interventions

- Driving mobile learning initiatives

- FLS retention at the end of 3rd & 6th month.

- x% of FLS meeting confirmation target

- x% of FLS getting 3 and above rating in their performance appraisal

- Business Critical Learning Interventions (Org Themes)

- Coverage on Business-Critical learning interventions e.g. New Product Launch

- Other trainings aligned to business needs

- Employee Certification

- x% Participation of Target Audience

- External course completion per learner

- No. of learners qualified

- SP Training & Activation of Virtual Banking (Tele verticals) of Banks

- Managing the shop floor's of tele verticals in terms of training, handholding and assisting tele callers (Virtual RMs) and FLS's. Ensuring quality and activation of trained RMs through buddy up, call barging etc. activities on the floor's of tele vertical

Ideal Candidate Profile (Essential Attributes) :

- Should possess excellent presentation and communication skills

- Age should not be more than 45 years

- Proficient in English and Local language (Speaking, reading and writing)

Desired Attributes :

- Call center training (outbound - inbound) experience. Working experience in the insurance sector.

- A good understanding and delivery of training strong interest in developing people and processes.

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