Director at Recruiting India
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Telesales Role - Outbound Process - IT (0-1 yrs)
- Initiate outbound phone calls to our prescribers and members
- Utilizing multiple software systems to create cases and determine coverage, determination, and appeals process
- Good written and verbal communication skills
- The ability to display soft skills while moving the call forward
- Meeting or exceeding government mandated timelines
- Complying with turnaround time, productivity, and quality standards
- Conveying resolution to beneficiary or provider via direct communication and professional correspondence
- Acquiring and maintaining basic knowledge of relevant to our business goals
- Research, troubleshoot and resolve client application discrepancies using computer system
- Meet daily tasks through various forms and mediums of communication - written, verbal, and/or by phone
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