Position Overview

Help one of the world's largest search engine's customers to improve usage of tracking tools (Adwords) that will help customers accurately track their ROI. The executive will provide guidance / support via regularly planned multiple touch point communications that includes inbound / outbound calls & emails.

Responsibilities

- Help SMBs succeed in their businesses

- Assist SMB advertisers with setup and optimization of their same store sales campaigns as per best practices for high ROI / ROAS

- Provide strategic/tactical recommendations for higher ROI / ROAS

- Upsell more media inventory

- Awareness of Google's AdWords & Analytics Platforms for optimum utilization

- Proactively communicate on a daily basis with customers & ensure quality customer service/support

- Maintain excellent product knowledge and attend all training sessions.

- Conduct in a professional and informative manner in all client communications

- Ensure accurate and complete information is captured in customer relationship management (CRM) system during the entire communication process

- Respond to or meet and exceed daily targets in a timely and accurate fashion

- Provide daily / weekly / monthly reports on the key metrics associated with the process

- Provide market intelligence to the team leader & identify process improvement areas

- Work with team leaders to identify challenges to improve overall process execution

- Suggest improvements that can be made to increase efficiency and help meet / exceed goals

- Share expertise and best practices with new recruits and co-workers

Job Requirements

- Will prefer candidates with at least 1 year of calling experience in a business-to- business (B2B) environment.

- Preferred candidate will be someone with 1-4 years of experience in inside sales preferably in IT/ITES domain. We can also look at Tech Support people with upselling experience.

- Exceptional written and verbal communication skills

- Ability to maintain an upbeat and positive attitude at all times

- Willing to work in any given shifts

- Strong work ethic

- Ability to work in self-directed, fast-paced entrepreneurial environment

- Basic computer skills including Internet, Email, Word, Excel, PowerPoint

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