- Job Title : Tele Counselor

- Company : Frankfinn

- Location : [Sec 18, Gurgaon]

- Employment Type : Full-time

- Salary: 16k for fresher

- 21k for experience

About Frankfinn :

Frankfinn is a leading vocational training institute known for its high-quality training in aviation, hospitality, travel management, and customer service. Our mission is to empower individuals with the skills and knowledge needed to excel in these industries. With a network of centers across the country, we are dedicated to delivering top-notch education and career opportunities to our students.

Job Overview :

Frankfinn is seeking a motivated and customer-focused Tele Counselor to join our team. The Tele Counselor will be responsible for providing guidance and counseling to prospective students and their parents, helping them understand the benefits of our programs and assisting them through the enrollment process. This role requires excellent communication skills, a positive attitude, and a passion for helping others achieve their career goals.

Key Responsibilities :

- Conduct outbound and inbound calls to prospective students and their parents.

- Provide detailed information about Frankfinn's programs, courses, and career opportunities.

- Answer questions and address concerns from prospective students and their parents.

- Guide students through the enrollment process, including application and admission procedures.

- Follow up with potential students to ensure they have all necessary information and support.

- Maintain accurate records of all interactions and follow-up activities in the CRM system.

- Meet or exceed monthly enrollment targets and other performance metrics.

- Collaborate with the admissions and marketing teams to support promotional activities and campaigns.

- Stay updated on industry trends, program updates, and competitive offerings.

Qualifications :

- Bachelor's degree in any field (preferably in counseling, education, marketing, or a related area).

- Proven experience in a counseling, telemarketing, or customer service role.

- Excellent verbal and written communication skills.

- Strong interpersonal skills with the ability to build rapport with prospective students and their parents.

- Ability to work independently and as part of a team.

- Proficiency in using CRM software and other relevant tools.

- Goal-oriented with a track record of meeting or exceeding targets.

- Knowledge of the aviation, hospitality, and travel management industries is a plus.

What We Offer :

- Competitive salary and performance-based incentives.

- Comprehensive training and professional development opportunities.

- A supportive and collaborative work environment.

- Opportunities for career advancement within the company.

- Health and wellness benefits.

Frankfinn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.