ALTERNATE TITLES Telecaller, Call Center Executive

DEPARTMENT Tele-Sales

COMPANY Autoplex AV

REPORTING TO General Manager

We- re seeking candidate for the position; Tele-Sales Executive. Candidates with efficiency in interacting with customers are invited. Tele-Sales Executive are required to analyse the customer needs, match them to an automobile of their dreams, facilitate test drives, and make the sale!

As a Tele-Sales Executive working for a dealership of TATA Motors you would be required to generate, followup & convert leads into sales via telephonic conversations.

Candidates with strong enthusiasm backed by technical knowledge of automobiles and a positive attitude are encouraged to apply. If you have strong ethics and a collaborative spirit, we want to meet you

ABOUT COMPANY :

Founded in 2017 by Vinod Sanghi & Tarang Sanghi, Autoplex AV is the biggest Tata Dealer in Jaipur. With showroom & workshop, we cater to customer specific needs in all our endeavors in sales, services and spares. Our offerings range from new and used cars, insurance, finance, car detailing, to Genuine accessories. We don- t just meet customer expectations, we exceed them!

Our passion for automobiles reflects in our work-culture, and everything we do. We strive to deliver on the trust of our customers, employees and suppliers. We invite you to be part of our team and help to deliver top-notch customer experience!

AREA OF RESPONSIBILITIES :

- Tele-Sales Executive would be required to have complete knowledge of the product line (specification, FAB etc).

- Generate & convert leads using digital media (Ad call, Event, Call to dealer, Tele- Calls, Google), social networking sites or web leads.

- Ability to provide information verbally clearly & effectively for successful conversion of leads.

- Do a complete follow up of all leads till conclusion; ensuring proper Data Capturing with id proofs, documentation for Tata motors claims, etc.

- Reply to queries received via digital and telephonic platform provided.

- Act as single window for the customers to follow up and facilitate customer in Test Drive, Finance, Exchange RTO, Insurance Etc.

- Responsible for collection of payments from customer as well as all statutory documentation.

- Responsible for rating on digital platform.

- Will be responsible for SSI on retails acquired via Tele-sales.

Note: You will be expected to make minimum 150 calls/follow-ups a day.

Requirements :

Experience : Minimum 2 Years or relevant experience, working in sales.

Software & Technology : Past experience in using IVR & CRM system is a bonus.

Industry : Automobile / Retail / Hospitality / Service Industry .

Qualification : Minimum Graduation

Age : 23 to 35 Years.

Competency Required :

- Result oriented.

- Team Player.

- Good Product Knowledge & Flair for the Automobile Industry.

- Preferably having operational Knowledge on retail finance, Insurance Exchange etc.

- Excellent Communication & Selling Skills.

Benefits :

- Attractive Salary

- Provident Fund benefits

- 8Employee State Insurance Scheme benefits

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